EntryHQ
Get a demo Refunds & Cancellations
Last updated: 2 August 2026
One-off builds (sites, custom work)
- Invoices for project work are due per the schedule in your SOW.
- Work already delivered (design, development, deployed pages) is non-refundable.
- If a project is cancelled before delivery, you're billed only for work completed to that point.
Subscriptions (SaaS portal hosting)
- Monthly subscriptions can be cancelled any time; you keep access until the end of the paid period.
- No partial-month refunds for early cancellation.
- No cancellation fee.
Payment errors
If you're charged in error (duplicate payment, wrong amount), email info@entryhq.net with the invoice number and we'll correct it — usually as a credit note against the invoice, or a refund via Razorpay for genuine duplicate/erroneous charges.